Rapid Returns Program:

ISN Rapid Returns is your answer to faster repairs, returns, and credits. Thank you in advance, for putting your Rapid Returns number on the outside of your shipping box; unmarked packages may be refused.

New Resalable Returns:

  • All returned products must reference a Rapid Returns Authorization Number (RA)
  • New and resalable products purchased from ISN within 90 days will not be assessed a restocking fee.
  • New and salable products purchased from ISN within one year but after 90 days will be assessed a 15% restocking fee.
  • New and salable products purchased from ISN more than one year ago are non-returnable.
  • Special order items are non-returnable.
  • Products labeled discontinued or closeout are non-returnable.
  • Shop worn products, are non-returnable. (Shop worn is defined as products in which original packaging or instruction sheets are either missing, torn, dirty, sun faded or defaced).

Warranty Returns:

  • All broken or claimed defective products will be replaced, credited, or repaired, in accordance with the manufacturer’s warranty policy. 
  • Products showing abuse, misuse, or alteration, may not be repaired, credited or replaced under warranty. Shipping charges for returned goods are the sole responsibility of the customer. 

Initiate a Return:

You can create an RGA to initiate your return by clicking here.